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Our Legal Terms and Your Rights

These legal terms set out how sarana356 operates, what you can expect from us, and what we ask of you. Access to our platform depends on local law and is available only where permitted in your region.

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sarana356 Our Legal Terms and Your Rights
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Account security and data handling are not afterthoughts here — they are built into how the platform runs. Your login is protected by OTP verification sent to your registered mobile number, and session tokens expire automatically after inactivity. We do not share your personal data or wallet details with third parties outside of what is required to process your DANA, OVO, or GoPay transactions.

Data Handling

Personal data is collected only for account operation and payment processing. We do not sell or share it for marketing purposes.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences in your account settings.

Account Retention

Account data is retained while your account is active and for a period after closure as required by our operational obligations.

Request or Change Data

To request a copy of your data or ask for corrections, contact support via live chat or email — we process these requests promptly.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about your rights, a data request, or a concern about how our terms apply to your account, our support team handles these directly. We aim to respond to legal and policy queries within one business day.

Live Chat Open the chat widget from any page in your account for direct policy queries — available around the clock.
Email Support Send detailed legal or data requests to our support address; we respond within one business day.
Account Help Centre The help centre covers account terms, data rights, and how to submit a formal request or dispute.

Common Questions About Our Terms

These are the questions we hear most often about legal terms, account rights, and data on sarana356. If yours is not here, live chat is the fastest path to an answer.

Access depends on local law and is available only where permitted. Check your region's regulations before opening an account — we cannot confirm eligibility on your behalf.

We collect transaction references and amounts to process your payment and maintain your account history. We do not store your full e-wallet credentials or PIN.

Contact our support team via live chat or email with your account details. We will compile and send your data summary within a reasonable timeframe.

You can request account closure and data deletion through support. Some records may be retained for the period required by our operational obligations before full deletion.

We notify you via your registered contact before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Raise it through live chat first for the fastest response. For formal disputes, email support with your account ID and a clear description — we handle these within one business day.